We accept returns for unopened, unused products within 30 days of purchase for an exchange or refund of the purchase price, excluding any shipping charges incurred by Nebology.com. Many items are subject to a manufacturer's restocking fee of 25%, and we will notify you of this when you make your Return Request. In the event that your package is damaged, lost, or incorrectly fulfilled, please contact us within 10 days of receipt to explain the problem. We will correct any mistakes or errors that occurred from Nebology.com order processing errors.
The merchandise must be returned back to us in the original, resaleable and unopened condition. If a return is received that has been opened or used prior to return, we will deny the refund and require you pay shipping costs to send the item back. Items that are sealed must be returned with the seal intact. Because of health and safety concerns and regulations, we cannot accept returns of items intended for single patient use, such as nebulizer accessories or parts. Contact us with a Return Request before shipping any returns or products to us (see full Return Request instructions below).
How to Return an Item
Submit a Return Request using one of the following options:
- Use our online Contact form - please wait for a response as well as a Return Request authorization and confirmation.
- Email us a request at firstname.lastname@example.org - please wait for a response as well as a Return Request authorization and confirmation.
- Call us at (888) 224-0135 for your Return Request authorization by phone.
Using any of the methods above, we will provide you with an authorization number as well as shipping instructions on where to send your package. Returns received to our warehouse without a Return Request authorization on file will be denied. All returnable items must be received to us within 30 days of the order date to receive a refund. After 30 days, items are considered non-returnable and non-refundable.
When returning your item, please carefully package it with all original packaging and documentation. Please be sure to include your original order number on the outside of the package. When choosing a shipment method for your return, please choose a trackable method that will allow you to track the package's progress and arrival. We cannot issue a refund until a package reaches our warehouse, so tracking numbers and/or insurance are advised.